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Terms of Service

Last updated: January 2026

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These Terms and Conditions ("Terms") govern access to and use of the website www.novabarcelona.com (the "Website"), operated by NOVA Barcelona SL, a company incorporated under the laws of Spain, with registered office at Ronda General Mitre 126, 6º, 08021, Barcelona, CIF/NIF ("we", "us", or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, do not use the Website.

 

Important: This document is designed to be compliant with Spanish law (including Law 34/2002 on Information Society Services and Electronic Commerce – LSSI-CE) and the EU General Data Protection Regulation (GDPR) together with Organic Law 3/2018 (LOPDGDD). It is a template and should be reviewed by a Spanish-qualified lawyer before publication.

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1. Purpose of the Website

 

The Website provides information about our relocation and related services in Spain, including but not limited to immigration and visa assistance, housing support, administrative procedures, and settling‑in services (the "Services"). Information on the Website is for general information purposes only and does not constitute legal or professional advice.

 

2. Acceptance of Terms

 

By accessing the Website, you confirm that you have read, understood, and agree to these Terms. We may update these Terms at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

 

3. Users and Consumer Information

 

Our Services are primarily directed at individual consumers. Where you qualify as a consumer under Spanish consumer protection legislation, mandatory consumer rights will apply and will prevail over any conflicting provision of these Terms.

 

4. User Obligations

 

You agree to use the Website lawfully and in accordance with these Terms. You must not:

  • Use the Website in any way that violates applicable laws or regulations;

  • Provide false or misleading information;

  • Interfere with the operation or security of the Website;

  • Attempt to gain unauthorised access to any part of the Website, server, or connected systems;

  • Use the Website for any fraudulent or harmful purpose.

 

5. Services and Contracting

 

5.1 Information Only. Content on the Website is provided for information and does not constitute a binding offer.

 

5.2 Engagement Process. At present, users may request information or a proposal by contacting us by email or through contact forms. No payment or contracting is completed directly through the Website. Any engagement for Services will be subject to a separate written agreement between you and us, which will prevail in case of conflict with these Terms.

 

5.3 Future Online Payments. If we enable online booking or payment functionality in the future, additional contractual terms and consumer information (including pricing, taxes, cancellation rights, and refunds) will apply and will be made available before you complete any transaction.

 

5.4 No Guarantee of Outcomes. While we strive to provide accurate and effective Services, we do not guarantee specific results (e.g., approval of visas, permits, registrations, or applications), as outcomes depend on third‑party authorities and circumstances beyond our control.

 

5.5 Immigration and Administrative Assistance Disclaimer. Where our Services include immigration, visa, or administrative assistance, such services are of a support and coordination nature and do not constitute the provision of legal advice unless expressly agreed in writing.

 

6. Intellectual Property

 

All content on the Website, including text, graphics, logos, images, and software, is owned by or licensed to us and is protected by intellectual property laws. You may view and print content for your personal, non‑commercial use only. You must not reproduce, distribute, modify, or exploit any content without our prior written consent.

 

7. Links to Third‑Party Websites

 

The Website may contain links to third‑party websites for your convenience. We do not control and are not responsible for the content, accuracy, or practices of such websites. Accessing third‑party sites is at your own risk.

 

8. Limitation of Liability

 

To the maximum extent permitted by Spanish law:

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  • We are not liable for any direct or indirect damages arising from your use of, or inability to use, the Website;

  • We do not guarantee that the Website will be error‑free, secure, or continuously available;

  • We are not responsible for any loss caused by viruses, cyberattacks, or technical failures beyond our reasonable control.

 

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law or mandatory consumer protection rules.

 

9. Disclaimer

 

The information on the Website is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant the accuracy, completeness, or suitability of the content for any particular purpose.

 

10. Data Protection and Privacy (GDPR)

 

10.1 Data Controller. The data controller is NOVA Barcelona SL, Ronda General Mitre 126, 6º, 08021 Barcelona, email: hola@novabarcelona.com.

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10.2 Applicable Law. We process personal data in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and applicable Spanish regulations.

 

10.3 Purposes. Personal data collected through the Website (e.g., contact forms, email inquiries) will be processed for:

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  • Responding to inquiries and requests;

  • Preparing proposals and providing and managing our Services;

  • Fulfilling legal obligations;

  • Where applicable, sending commercial communications with your consent.

 

10.4 Legal Basis. Processing is based on your consent, the performance of pre‑contractual measures or a contract, and compliance with legal obligations.

 

10.5 Data Retention. Data will be retained only for as long as necessary for the purposes for which it was collected and in accordance with legal retention periods.

 

10.6 Recipients. We may share data with service providers (processors) who act on our behalf (e.g., IT, hosting, CRM), subject to appropriate data processing agreements. We do not sell personal data.

 

10.7 International Transfers. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards in accordance with GDPR (e.g., adequacy decisions or standard contractual clauses).

 

10.8 Your Rights. You have the right to access, rectify, erase, restrict or object to processing, request data portability, withdraw consent at any time, and lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD).

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Requests may be sent to hola@novabarcelona.com. We may request proof of identity.

 

10.9 Security. We apply appropriate technical and organisational measures to protect personal data.

For more detailed information, see our Privacy Policy.

 

11. Cookies

 

The Website uses cookies and similar technologies in accordance with Spanish and EU regulations. Detailed information is available in our Cookie Policy, including how to manage or withdraw consent.

 

12. Electronic Communications

 

By contacting us through the Website, you agree that we may communicate with you electronically (e.g., by email) for purposes related to your inquiry or our Services.

 

13. Severability

 

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

14. Governing Law and Jurisdiction

 

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or in connection with these Terms or the use of the Website shall be submitted to the courts of Barcelona, Spain, unless mandatory consumer protection laws provide otherwise.

 

15. Contact Details

 

NOVA Barcelona SL
Registered Office: Ronda General Mitre 126, 6º, 08021 Barcelona
CIF/NIF: 
Email: hola@novabarcelona.com

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